Frequently Asked Questions

Lash extensions fall out with your natural lashes because they are attached directly to them. This does not mean your lashes were harmed by the glue. It’s a natural process—your natural lashes go through a shedding cycle, and the adhesive helps keep the extensions attached until the lash naturally sheds. On average, people lose 2-5 natural lashes per day, so some loss of extensions is normal.

https://static.wixstatic.com/media/e60e55_15739316c334454ea661c83d7be0a256~mv2.png • Avoid oil-based makeup and skincare products. • Use a lash shampoo (https://www.wi-lash.co.uk/product-page/lash-shampoo)daily to keep them clean. • Avoid rubbing, pulling, or sleeping on your face. • Schedule regular refills. • Apply lash serums (https://www.wi-lash.co.uk/product-page/matsukaze-coating-essence)can make your lashes stronger to hold the extensions longer time.

Yes! Extensions can be customized to suit sparse lashes, using lightweight or hybrid styles to create a fuller appearance without overburdening your natural lashes. Also apply lash serums (https://www.wi-lash.co.uk/product-page/matsukaze-coating-essence)can make your lashes stronger to hold the extensions.

Yes, but pregnant women should inform their technician, as lying flat for extended periods may be uncomfortable. A pregnancy-safe adhesive can also be used if necessary.

The best lash style depends on your eye shape, natural lash condition, and desired look. For example: • Natural: Enhances your lashes subtly. • Cat-eye: Adds length to the outer corners for an elongated look. • Voluminous: Creates a bold, dramatic appearance. Your lash technician can recommend a style that complements your features.

• Lash extensions are best if you want length, volume, or a dramatic look. • Lash lifts are great if you prefer a low-maintenance, natural enhancement of your natural lashes.

You can wear makeup, but avoid mascara, as it can be difficult to remove without damaging the extensions. Use an oil-free makeup remover to clean your face.

• Christmas: Glitter or colored lashes for a festive touch. • Weddings: Natural or wispy styles for a timeless look. • Parties: Dramatic, voluminous lashes or bold cat-eye styles. A consultation can help determine the best fit for the occasion.

Mascara, strip lashes, curlers, and lash lifts can leave residue or alter the natural shape of your lashes, making it difficult for the extensions to adhere properly. This can lead to poor retention or uneven results. Additionally, if you arrive with mascara or strip lashes, more time will be needed to remove makeup, leaving less time for the actual extension application. This could result in a less full or not-so-perfect look. For the best outcome, come with clean, product-free lashes.

After two weeks, your natural lashes have grown, and many extensions will be outgrown. These need to be removed before new extensions can be applied. This process takes extra time and is essential for maintaining lash health and ensuring your extensions look balanced and fresh. Our salon policy states that appointments between 2–4 weeks are charged as 3–4-week infills. This ensures we can dedicate enough time to give you the best results. We don’t charge based on how many lashes need to be replaced but on the time and expertise required to create a flawless look.

The time listed on our website is an estimate to accommodate different needs. If your service was completed faster, it could mean your lashes required less time while still meeting our high-quality standards. Additionally, different technicians have varying paces and skill levels. A faster application doesn’t mean less attention to detail—it simply reflects the technician’s efficiency and expertise. Rest assured, quality is never compromised.

Every technician has a unique method and pace. We focus on precision and quality, which may take more time. This ensures your natural lashes are properly isolated, the adhesive is applied securely, and the style suits your face perfectly. Taking extra time allows us to maintain the highest standards for your lash extensions, ensuring they last longer and look flawless.

Every salon has its own techniques, products, and application styles, and we can’t always guarantee compatibility with our methods. For example, we may need to remove some outgrown or improperly applied extensions, twisted lashes, or lashes causing discomfort. These adjustments take time and effort to ensure a clean and seamless result. Booking a 3-week infill ensures we have enough time to correct any issues and create a beautiful, cohesive lash design.

Refills are less expensive since you’re only replacing lost extensions, while a new set involves applying lashes to all your natural lashes, requiring more time and effort.

Different styles vary in complexity and the number of extensions used. For example, voluminous or hybrid styles require more lashes and time, which increases the cost.