Renew set (Included demo video)

Last updated: May 2026

Welcome to NUNU UK. We value every customer and aim to provide premium products, professional education, and excellent service. Please read our return and refund policy carefully before placing an order.

1. Professional Use Products

All NUNU products are intended for professional use only.

Due to hygiene, safety, and product integrity reasons, we do not accept returns or exchanges for:

• Opened products

• Used products

• Products with broken seals

• Lash lift solutions, serums, creams, balms, or liquids that have been opened or tested

This policy helps ensure product freshness, hygiene, and quality for all customers.

2. Damaged, Incorrect, or Faulty Items

If you receive:

• A damaged item

• A faulty product

• The wrong item

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos/videos of the issue

• Packaging photos if applicable

Email: [your email here]

Once reviewed, we may offer:

• A replacement

• Store credit

• Partial or full refund (if approved)

Items reported after 48 hours may not be eligible for refund or replacement.

3. Allergic Reactions & Individual Results

As every individual’s lashes, skin, aftercare routine, and treatment technique are different, we cannot guarantee identical results for every user.

We are not responsible for:

• Allergic reactions

• Sensitivities

• Incorrect usage

• Over-processing

• Improper storage

• Results caused by technician technique or application

We strongly recommend:

• Professional training

• Patch testing before use

• Following official NUNU guidelines and processing times

4. Courses, Training & Digital Products

All course bookings, deposits, online materials, downloadable files, and digital products are non-refundable.

Training deposits secure your space and preparation materials; therefore they cannot be refunded once booked.

If you cannot attend:

• One reschedule may be offered with sufficient notice

• Last-minute cancellations may forfeit the booking fee

5. Return Eligibility (Unopened Products Only)

We may accept returns for unopened and unused products within 14 days of delivery if:

• The product is completely unused

• Original packaging remains sealed and intact

• The item is approved by our team before return

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Unauthorized returns may be refused.

6. Shipping Costs

Original shipping fees are non-refundable unless:

• The order was incorrect

• The item arrived damaged

• The product is confirmed faulty

7. Order Cancellations

Orders cannot be cancelled once dispatched.

If you need urgent assistance before dispatch, please contact us as soon as possible and we will try our best to help.

8. Contact Us

For all return or refund enquiries, please contact:

Email: wish.beaute@gmail.com Instagram: wish_lash_london

We aim to reply within 1–2 business days.

Professional Disclaimer

NUNU products are designed for trained beauty professionals. By purchasing from our website, customers acknowledge that proper professional knowledge and safe application practices are required.